Return policy

Customer satisfaction is our priority. However, due to the nature of digital design and advertising services, return policies are subject to certain limitations.

Return Conditions

Digital services (social media content, graphic design, consulting, etc.) are non-refundable once delivered. If the service has not yet begun and payment has been made, a 100% refund is possible. Printed materials cannot be canceled once the production process has begun; however, if there is a production error, re-production will be provided.

Cancellation Requests

To cancel the service, you must contact us in writing at bilgi@esnaf.agency within 48 hours at the latest. Eligible cancellation requests will be reviewed within 7 business days and a refund will be issued according to the payment method.

Exceptions

Personalized campaigns and offers are non-refundable. Requests for changes to content and materials produced after customer approval may be subject to an additional fee.